Common Issues, Questions and Answers
Some of the most commonly asked questions and troubleshooting guide for our WindowFX projectors.
TotalHomeFX Digital Video Download Guide
TotalHomeFX makes it easy, fast and convenient to add spectacular new holiday projector videos to your WindowFX projector. Videos are available for direct download from ours and partners’ websites.
If you experience difficulties downloading videos, you’ll find answers in the TotalHomeFX Digital Download Guide.
WindowFX Instruction Sheet
For help setting up your WindowFX holiday projector, please refer to our WindowFX Instruction Sheet.
New projectors, screens, speakers and tripods purchased from TotalHomeFX.com that arrived defective, arrived in damaged condition or are still in an unopened box can be returned for a full refund or exchanged within 30 days of purchase. Proof of purchase is required.
TotalHomeFX.com may test returned item(s) and impose a customer restocking fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned projector, screen, speaker or tripod that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
Below are exceptions to the general thirty (30) day rule:
- Merchandise purchased from another Vendor cannot be returned to Total HomeFX.
- Sales of the following items are final and may not be returned
- Videos via download
- Videos sold on USB
Contact Total HomeFX to initiate a return and refund/exchange by:
- Email CustomerService@productworksllc.com
- Phone 888-476-7100
Merchandise must be returned to Total HomeFX in order to receive a refund. Return shipping costs are not refundable and are the responsibility of the purchaser. It is recommended that you obtain package tracking for your returned item(s).
ProductWorks, LLC reserves the right to modify the terms of this Policy at any time.